When jewellery arrives at the International Diamond & Gem Laboratory (IDGL), it means a secured submission of diamond /gemstone /jewellery for:

1. authentication
2. grading
3. quality analysis
4. certification

This is not casual handling—it is part of a controlled scientific process where the article becomes an official “lab submission.”

Reception Handling of Jewellery Package (Step-by-Step)

1. Physical Receipt of Package

When the package reaches reception:

It is accepted from courier / client / authorized representative

Reception checks:

1. Sender name
2. Company/client details
3. Number of article received

2. Entry in Receiving Register / Software

Reception staff creates a submission entry:

1. Date & time of arrival
2. Client name & contact
3. Type of submission (loose diamonds / jewellery / gemstones)
4. Declared number of items

Each parcel gets a temporary intake number or client name

Jewellery examination and grading at International Diamond and Gem Laboratory (IDGL) involves a precise and professional evaluation process to ensure authenticity and quality. Experts begin with basic checks such as verifying metal purity ( for gold, silver, or platinum), assessing craftsmanship, and identifying any damage or alterations.

Gemstones are then analyzed using advanced machines and tools to determine their characteristics especially for diamonds, the 4Cs: cut, color, clarity, and carat weight. IDGL also checks for natural vs. synthetic and any treatments applied. This detailed grading process provides reliable certification, helping customers make informed decisions with complete trust and confidence.

Imaging System

High-resolution camera Captures:

Computer & Software System

1. Displays real-time data
2. Stores grading results
3. Generates reports

This moment represents completion of the certification process where the customer has both:

1. The physical jewellery / diamond
2. The official grading certificate

1. What the Customer Receives

The Jewellery / Loose Diamond

Returned in:

1. Zip beg or seal packet (for loose diamonds)
2. Secure jewellery box (for rings, necklaces, etc.)(as Coustamer provide)

Condition:

1. Same as submitted (verified by lab)
2. Cleaned and properly packed

The IDGL Certificate

This is the most important document, containing:

For Diamonds:

1. Carat weight
2. Color grade
3. Clarity grade
4. Measurements
5. Fluorescence

For Jewellery:

* Type of jewellery

1. Metal details (gold/platinum purity)
2. Stone description
3. Total weight

For Gemstones:

1. Gem type
2. Natural or synthetic
3. Treatment status

2. What the Customer Should Check Immediately

* When holding both items, the customer should verify:

Matching Details

1. Certificate number matches packaging
2. Description matches actual item
3. Weight and specifications align

Physical Matching

* Look at:

1. Shape and size of diamond
2. Number of stones in jewellery(if provided)
3. Visible inclusions (if any)

Online Verification Process (Using Smartphone)

1. What you need before starting

* To verify a report online, you typically need:

1. Report / Certificate Number (unique ID)
2. OR QR code printed on the certificate
3. Sometimes additional info like weight or shape

This information comes with the certified jewellery or loose diamond

2. Open the official verification platform

* On your phone:

1. Open browser (Chrome, Safari, etc.)
2. Visit the official IDGL website verification page

Always ensure:

1. Correct website URL
2. Secure connection (HTTPS)

* to avoid fake verification sites

3. Enter verification details

* Option A: Manual Entry

1. Type the certificate/report number
2. Tap Search / Verify

* Option B: QR Code Scan (Faster)

1. Open phone camera
2. Scan QR code on certificate
3. It automatically redirects to the report page

QR method reduces typing errors